IT Solutions, Specialist (SAP Support) CLS

IT Solutions, Specialist (SAP Support) CLS Responsibilities

Provide SAP functional support on SAP logistic modules, including leadership and coaching to new or junior team members. Familiarity with other SAP modules is advantageous.

Work closely with users to understand requirements and develop solutions in accordance with organization / client standards and architecture.

Analyze business requirements and map them to SAP best practice business processes and data models to meet client requirements effectively.

Design and develop test plans for executing unit, integration, system, data conversion or acceptance testing.

Coordinate execution of support tasks with other team members and be comfortable working under tight deadlines.

Conduct knowledge transfer and training of users.

Liaise with external / in-house developers and site support for system changes and maintenance.

Ensure project and support service level targets are met.

Perform production support activities (e.g., break / fix, troubleshooting).

Good ability to plan projects and tasks; project management skills.

Qualifications

Bachelor’s degree in Business, Computer Science, Math, Engineering, or equivalent combination of education and experience

Experience in discrete manufacturing environment

At least 5 years’ experience in SAP functional support roles

Expert functional business process experience is an advantage

Exposure to system integration via EDI / ALE / IDOC / Ariba

Strong communication with varying levels of audiences both written and verbal

Excellent communication and problem resolution

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