Telemarketer | Malaysia (Remote)

OutsourcedGelang Patah, Johor, Malaysia

1 day ago

Job description

Join to apply for the Telemarketer | Malaysia (Remote) role at Outsourced

Company Overview

Outsourced is a leading ISO certified offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work‑life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Telemarketer (Outbound Calling & Lead Generation)

Employment Type : Full-time

Location : Malaysia

Time : 9am-6pm

Are you a confident communicator who thrives on connecting with people? Do you have experience in outbound calling and lead generation? We're looking for a Telemarketer (Outbound Calling & Lead Generation) to join our client's growing team and help drive business success through proactive engagement and professional customer outreach.

This is a fantastic opportunity for a results‑driven individual fluent in English and Mandarin , ready to work with an international client and make a real impact in a dynamic environment.

What You'll Do

Make outbound calls to business leads provided by the client.
Use client‑provided CRM systems, VoIP tools (e.g., Aircall), and Excel for lead management.
Log call outcomes accurately and update lead information in the CRM.
Communicate directly with the client for product knowledge, updates, and instructions.
Uphold professionalism and excellent customer service in every interaction.
Adhere to data privacy and compliance standards (e.g., GDPR).
Track performance metrics and contribute to continuous improvement efforts.

Must‑Have Qualifications

Minimum 1‑2 years of experience in outbound telemarketing, sales, or lead generation.

Proven outbound calling experience with excellent communication skills in English and Mandarin (spoken and written).

Proficiency in CRM and VoIP software (e.g., Aircall or similar).

Independent, reliable, and self‑motivated — able to work under minimal supervision.

Strong sense of integrity, professionalism, and compliance awareness.

Nice‑to‑Have Qualifications

Prior B2B calling experience or appointment‑setting background.

Experience with reporting, tracking, and call metrics.

Understanding of compliance and professionalism in the finance industry.

Ability to adapt quickly and learn new product information with ease.

Tools & Systems You'll Use

CRM : Client‑provided

VoIP : Aircall or similar systems

Reporting Tools : Excel or other spreadsheet software

What we offer

Vacation / Casual Leave : 8‑16 days per year (based on tenure)

Sick Leave : 14‑22 days per year (based on tenure)

Maternity Leave : 98 days paid

Paternity Leave : 7 days paid

Public Holidays : 11 days annually (including 5 national holidays)

Upskill Allowance : USD 50 / month + free access to Outsourced University programs

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Telemarketer • Gelang Patah, Johor, Malaysia