Talent.com
This job offer is not available in your country.
CS & Order Management Specialist (Australia Market) - 1 Year Maternity Cover

CS & Order Management Specialist (Australia Market) - 1 Year Maternity Cover

Randstad SourcerightSelangorMalaysia, Selangor, Malaysia
3 hours ago
Job description

Overview

Ensuring day-to-day order management activities are executed flawlessly and timely. Works closely with local (Australia / Singapore) customer service to measure customer satisfaction relating to ordering process and delivery management. Responds to customer queries in a timely and accurate way via calls and emails. Builds sustainable relationships of trust through open and interactive communication.

Responsibilities

  • Order management including processing of orders, consignment fill up, billing and returns
  • Generate backorder report
  • Actively notify management on changing needs and recommend process changes to accommodate customer requirements
  • Respond to and resolve complex customer complaints
  • Work with 3PL / 4PL to ensure on-time service and order delivery to customers; collaborate on projects or initiatives to support business growth or process improvements
  • Ensure Customer Service activities are aligned with total Supply Chain strategies
  • Participate actively in alignment with and adherence to business objectives, policies and procedures

Job Requirements

  • Must-Have (Non-Negotiable) : Diploma / Degree in Business Management, Economics, International Studies, or a related field
  • 3 to 5 years of Customer Service & Order Management Experience
  • SAP system knowledge, particularly in the Order To Cash process and order management
  • Basic understanding of EDI, VMR, or other Order Management Processes
  • Basic understanding of the Return & Rejection Process
  • Strong analytical skills, problem-solving abilities, and PC literacy (MS Excel, Word, PowerPoint)
  • Willing to work in the Australia time zone
  • Demonstrated ability to handle multiple tasks and willingness to work on public holidays and / or extra hours as needed

    • #J-18808-Ljbffr

    Create a job alert for this search

    Management Specialist • SelangorMalaysia, Selangor, Malaysia