Senior Specialist Digital Workplace

DKSH Malaysia Sdn BhdKota Bharu, Kelantan, Malaysia

2 days ago

Job description

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DKSH's purpose is to enrich people's lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology.

Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people's lives around the clock. We do this while helping our clients and customers grow by providing services including sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services.

Listed on the SIX Swiss Exchange, DKSH operates in 36 markets with 33,100 specialists, generating net sales of CHF 11.1 billion in 2021. Founded by Swiss entrepreneurs in 1865, we have been deeply rooted in Asia Pacific for over 150 years.

Why It's Great to Work at DKSH

Join a purpose-driven company and help enrich people's lives every day. We provide reliable access to high-quality products and services, like COVID-19 vaccines, and create sustainable value for all our stakeholders, generate jobs, and give back to society. Founded over 150 years ago in Asia by three Swiss traders, DKSH still maintains the same entrepreneurial mindset. Be part of our diverse team of more than 33,000 people working in 36 markets across the globe. You will learn and develop both professionally and personally in a modern environment offering hybrid work arrangements. Come and meet our energetic, passionate, and purposeful team and be part of something big.

Job Summary

This role is a technical position responsible for overseeing and managing the digital tools, technologies, and strategies that support DKSH's internal & external collaboration, communication and productivity. This role involves working closely with various teams and stakeholders to design, implement and maintain an efficient and user-friendly digital workplace environment at global scale.

Responsibilities

Build, run and maintain digital workplace solutions.
Strong in identity management solutions with Active Directory & Entra ID (formerly known as Azure Active Directory).
Proven expertise in managing hybrid Identity and Access Management (IAM) environments (Active Directory and Entra ID), with a strong capability to execute the transition towards a cloud-native identity infrastructure by eliminating dependency on traditional Active Directory.
Experience in onboarding & offboarding process with Identity Governance & Administration solutions, include SailPoint, Saviynt or Okta.
Experience in virtual desktop infrastructure, include AWS Workspaces, Azure Virtual Desktop and Windows 365.
Familiar in Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
Familiar in unified endpoint management solutions, including Intune, ManageEngine, Ivanti or SCCM.
Experience in supporting Windows 10 & 11 administration and security patch.
Hands-on experience in Microsoft / Office 365 administration including Active Directory, Entra ID (formerly known as Azure Active Directory), Exchange Online, SharePoint Online, Teams, Security & Compliance and etc.
Experience technical background in endpoint detection and response solutions include Defender or CrowdStrike.
Have strong technical background in designing, developing and implementing new digital workplace solutions that align with IT strategy.
Create and manage project timelines for all digital workplace solutions.
Assist evaluations for designing digital workplace solutions for supporting global implementation.
Embrace DKSH's culture elements - Our purpose, Our values & Our People DNA.
Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.
Ensure services provided adhere to service level agreement.
Build strong working partnerships with Regional / Country IT teams, business stakeholders and users.
Communicate user needs, priorities and customer satisfaction.
Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
Provide knowledge sharing to other Digital Workplace personnel.
Review and assess platform security compliance to hardening standards.
Strong ability to analyze and present data to support product & delivery decisions as required.
Flexible on-call rotations to ensure 24 / 7 security escalation coverage.
Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports

Job Requirement

Familiar in numeracy and quantitative analysis skills.

Sense of ownership and pro-activeness in identify, improve and optimize processes and mitigating gaps.

Demonstrate fluency in local language and English, both written and verbal communication skills.

Strong ability to work independently and cooperate with diverse teams in multiple stakeholders.

Experience in planning & managing IT Infrastructure budget.

Qualifications

Professional degree in Computer Science, Information Technology or equivalent.

At least 4-6 years of working experience in IT infrastructure.

Excellent leadership, strategic thinking, problem-solving abilities, and team management skills.

Strong communication and interpersonal skills with ability to collaborate effectively with cross-functional teams and stakeholders at all levels.

Keep abreast of the latest technologies and technological opportunities.

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DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.