Talent.com
This job offer is not available in your country.
Customer Service Representative

Customer Service Representative

Renesas ElectronicsBayan Lepas
30+ days ago
Job description

Job Description

  • Quote & Debit review in Quoting system
  • Standard order management including expedites / pull ins / cancellation / push outs.
  • Support Customer's RMA & other RMA related FA support.
  • Support review of account booking / backlog / billing with Sales.
  • Other ad-hoc support covering free of charge sample tracking for Distributors, customer questionnaires & other EHS / technical matters.
  • Partner with Sales to manage all Renesas communications with Distributors / customers.
  • Renesas contact for Distributors and Sales for any other topics.

Qualifications

  • Bachelor’s Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and / or Inside Sales (semiconductor field).
  • Customer Service process knowledge, passionate in delighting customers by rendering excellent support
  • Knowledge of Order management system, Eg : SAP, Model N, Oracle.
  • Fluent in English & Chinese in both oral and written. Japanese language is a plus
  • Must possess strong problem solving, communication and interpersonal skills.
  • Excel proficiency

    • Company Description

    Renesas is looking for Customer Service Representative based out of Penang, Malaysia.

    Customer Service Representative role is the tactical first level support contact for order placement and fulfilment for both direct and distribution customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution.

    Create a job alert for this search

    Customer Service Representative • Bayan Lepas