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Customer Service Assistant Mandarin Speaker
SCM Asia Sdn BhdShah Alam, Selangor, Malaysia30+ days ago
Job descriptionCandidates with SPM, Diploma, or a Bachelor's degree in Business, Communications, eCommerce, or a related field are preferred. 1-2 years of experience in customer service, preferably in eCommerce or online retail. Familiarity with major eCommerce platforms (Shopee, Lazada, Tiktok & Facebook). Basic understanding of system integration (ERP / OMS / CRM) is preferred. Excellent written and verbal communication skills in English, Mandarin, and Malay. Strong problem-solving abilities and attention to detail. Able to work flexible hours, including weekends and holidays as part of a rotating shift schedule. Team-oriented with a passion for delivering outstanding customer experiences. EPF, Socso & EIS Annual Leave Birthday Leave Medical Claim Bonus Company Trip Birthday Ang Pao Dental Claim Spectacle Claim Yearly Increments to upgrade your basic salary yearly & improve your lifestyle. Career Progression opportunities - you may be able to get promoted easily.
Overview
Customer Service Assistant Mandarin Speaker at SCM Asia Sdn Bhd. Base pay range is provided by SCM Asia Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Location : Shah Alam, Selangor, Malaysia
Responsibilities
- Respond to customer inquiries via Facebook inquiries and marketplace in a professional and timely manner (including weekends and holidays as part of a rotating shift schedule).
- Provide accurate information regarding sales, products, orders, payments, returns, and shipping.
- Resolve customer complaints or issues efficiently while maintaining a positive customer experience.
- Log and track customer issues, feedback, and recurring concerns for process improvement.
- Maintain service standards in line with company KPIs and SLAs.
- Monitor and manage orders across eCommerce platforms such as Shopee, Lazada, Tiktok, Facebook.
- Ensure accurate order processing, fulfillment, and post-sales support.
- Assist in maintaining product listings, pricing, inventory synchronization, and promotional campaigns.
- Support coordination between the customer service team and warehouse, logistics, and inventory teams.
- Assist with the integration of new eCommerce platforms, tools, or software (e.g., ERP, CRM, siteqiant).
- Identify and escalate technical or data issues related to platform integration.
- Coordinate with IT or tech vendors to ensure smooth communication between systems.
- Help document standard operating procedures (SOPs) and troubleshoot integration-related concerns.
Qualifications
Benefits
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Customer Service Mandarin Speaker • Shah Alam, Selangor, Malaysia