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Director, Google Cloud Consulting, South East Asia

Google Inc.Kuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

corporate_fare Google place Singapore ; Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ; +1 more bar_chart Director+

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Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Google will be prioritizing applicants who have valid working rights in Thailand and do not require Google’s sponsorship of a visa.

Note : By applying to this position you will have an opportunity to share your preferred working location from the following : Singapore; Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia; Bangkok, Thailand .

Bachelor’s degree or equivalent practical experience.
15 years of customer-facing experience in an enterprise software company, interfacing with executives, and driving customer transformation programs.
Experience expanding product adoption at enterprise customers, identifying patterns and best practices, and developing strategies for growth.
Experience leading enterprise-level change programs.
Experience influencing executives for IaaS / PaaS / SaaS businesses.

Preferred qualifications :

Master’s degree or PhD in a Management, Technical or Engineering field.

Experience successfully managing and building relationships with cross-functional teams and with executives at partner organizations.

Experience in positions of increasing responsibility within customer success, professional services, sales operations, or customer operations.

Ability to form effective working relationships across technical and business functions and companies, with experience in technology partnerships.

Understanding of customer telemetry and the usage of AI / ML to drive actions and activities within customer success.

Ability to lead multiple customer-facing organizations in a hybrid environment encompassing technical, business, and operational minded professionals.

About the job

Our Consulting team in Google Cloud helps customers develop migration strategies for adopting Google Cloud’s products and services to ensure that they can maximize their technology investment. In addition it is the single voice for a customer representing customer success, professional services, support, learning, and other supporting functions.

As the Director of Google Cloud Consulting (GCC), you will be the strategic leader for the region and bring large-scale enterprise cloud experience to create customer passion and readiness. You will grow and lead the development of the Google Cloud Consulting organization. Your efforts will foster a “customer-first” mindset, allowing our enterprise clients to accelerate adoption of solutions and meet their business objectives and stakeholder goals.

In this role, you will work with JAPAC pillar leads around strategy, operating models, etc. to align to overall global enterprise and customer needs and strategy. You will collaborate with cross-functional peers to develop an aligned GCC strategy with measurable business metrics. In addition, you will be responsible for managing a regional team of Customer Success Managers, Technical Account Managers, Professional Services consultants, Engagement Managers, and cross-functional teams to help drive a positive customer outcome.

You will be a critical thought leader and partner, helping to shape and build a post-sales services organization for customers, delivering on our brand promise and ensuring customer success. You'll drive for better business decisions and continued consumption of provided technology and renewal.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Manage the leadership of all aspects of the GCC Organization to deliver measurable outcomes, in particular driving adoption for Google Cloud products and services.

Develop the vision and roadmap and manage the delivery of multiple programs to scale and develop the GCC Organization in APAC.

Lead and implement enterprise-level change programs, success metrics and track progress against joint business goals.

Partner with other customer-facing organizations (Sales, Support, Professional Services, Customer Engineering) to develop strategies and execute plans that maximize growth, customer retention, and account expansion.

Be a key partner to the regional Sales leadership by taking ownership of growth activities post-commit.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights : workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies : Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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