Customer Service Executive / Senior Executive (Heavy Equipment / Construction)

Job Responsibilities : -Provide timely and professional support to international and local customers through inbound / outbound calls, emails, and chat. -Handle customer inquiries and service tickets efficiently based on defined service workflows and responsibility matrices. -Ensure smooth communication with foreign customers, frontline engineers, and internal support teams. -Assign service tickets appropriately and escalate exceptional cases following established protocols. -Maintain detailed and accurate service records and customer interaction logs. -Proactively identify recurring issues or process gaps, propose and assist in implementing optimization solutions. -Understand and utilize desktop cloud systems and customer service tools effectively. -Adhere to the policies and procedures of the customer service center. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-hiredly-x-job-customer-service-executive-senior-executive-heavy-equipment-construction]

Job Requirements : -Diploma or higher in any discipline. -Proficient in using and maintaining Windows, iOS, and Android operating systems. -Skilled in common office software and IT tools (installation, configuration, and troubleshooting). -Familiar with desktop cloud products and call center systems. -Strong communication and interpersonal skills. -Quick learner, with the ability to adapt to new business processes and systems. -Strong analytical and problem-solving skills. -Proactive, detail-oriented, and a team player.