Contact Centre Associate (junior executive)

Responsibilities

• Handle customers / agents enquiries regarding policy matters in a clear, accurate and timely manner for all channels.
• Deliver quality service to customers / agents and meet the minimum rating of the soft skill evaluation for all channels.
• Meet the individual targets for the Contact Centre and ensure that service levels are met.
• Liaise effectively with other members of the Contact Centre and other departments to resolve enquiries / requests, where applicable.
• Be equipped and knowledgeable in all areas such as Product Knowledge, Procedures, Guidelines, Services and customer handling skills.
• Adhere to schedule and occupancy in the Contact Centre.
• Provide reference to new Contact Centre Officers through call buddying.
• Participate in training to ensure continuous enhancement of skills and knowledge to deliver quality service.
• Perform other responsibilities and duties periodically or any ad-hoc duties assigned by the supervisor to meet operational and / or other requirements.

Who we are looking for

How you succeed

Location : Great Eastern Malaysia, HQ

Entity : Great Eastern Life Malaysia

Employment Type : Permanent

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies : Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Employment details

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