Customer Concierge Executive - Malaysia

5 days ago Be among the first 25 applicants

GetHarley empowers people to look, feel and be their best selves — at every age. We are the first platform to combine technology with the human instinct and experience of a Practitioner to deliver a deeply personalised and effective experience. Our company is transforming the skincare and healthy ageing experience as we know it.

Launched in May 2019, we are backed by top-tier Venture Capital firms, raising $52 million in funding to date. We are an award-winning, fast-paced business, growing triple-digits year over year with no market competition. Today, we empower over 1000 practitioners to increase their skincare product sales and drive patient loyalty via the GetHarley platform and we plan to grow this significantly in the coming year. We are looking for ambitious, dynamic, kind people to help us continue to scale.

Your Role

As a Concierge Executive, you’ll be part of the team at the heart of GetHarley’s mission – delivering exceptional, end-to-end support to our practitioners and their patients.

You’ll ensure every consultation, interaction, and order runs seamlessly, creating a delightful experience that builds trust and loyalty. You’ll blend empathy with efficiency, handling each interaction with precision, warmth and ruthless attention to detail.

This role suits someone who pairs agility with curiosity, approaching each challenge with a drive to create bespoke, elevated solutions.

What You’ll Do

• Deliver personalised, timely support to our practitioners and their patients through our digital platform.
• Support patients at every stage of their skincare journey – from consultation booking to their Personalised Skincare Plan, product orders and ongoing support – guided by practitioner expertise to ensure an experience that is seamless, elevated and truly personalised.
• Serve as a trusted liaison between our practitioners and their patients, ensuring continuity, precision and an experience that feels effortless.
• Ensure practitioner shelves reflect the most high-performing data-informed medical-grade products.
• Collaborate closely with Account Managers and leadership to drive strong outcomes for clinics.
• Maintain excellent written communication and attention to detail across all interactions.
• Consistently meet and exceed team SLAs, driving performance with accuracy, efficiency and an unwavering commitment to quality.
• Proactively spot blockers and opportunities for improvement, adopting a growth mindset to make processes smoother and more scalable as we grow.

What You’ll Bring

Working Hours and Location

This is a full‑time, permanent position working 40 hours per week remotely from Malaysia. You will be working on a rota basis and will be required to work one alternating weekend day per week, with one full weekend off per month. The shift pattern changes biweekly between :

Ideally you are located in, or are able to commute to, Kuala Lumpur as and when needed for training sessions and social events.

Unfortunately we are unable to provide sponsorship for this position , therefore, please do not apply if you do not have the right to live and work in Malaysia or require a visa.

Why Choose GetHarley

It’s an exciting challenge. No two days are the same! We are an ambitious company that move fast and hustle. You are making a difference. We are empowering our practitioners and supporting our patient's skincare goals. Growth opportunities. We take personal development seriously and support your growth ambitions.

What We Can Offer

GetHarley is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

We want to leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can build a better future for our employees, our patients and practitioners.

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