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Query Management - Japanese Speaker
Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionExperience with analysis of supply chain metrics Problem-Solving / Escalation SAP order management experience Excellent communication skills Business process outsourcing experience desirable Excellent communication (written and oral) and interpersonal skills Ability to collaborate with geographically dispersed teams and work in a virtual environment Ability to adapt to changing priorities, deadlines, and customer needs Ability to work on multiple projects simultaneously Proven ability to work creatively and analytically in a problem-solving environment Ability to perform detailed work with a high level of accuracy and attention to detail Proven success in contributing to a team-oriented environment Desire to work in an information systems environment
Manage customer claims and queries related to forward orders through our internal teams and partners (e.g., Shipment, Return, Pricing, Order status, ETA / Lead time, Warranties etc)
A Query Management CSR will have the following responsibilities :
- Checking of customer claims (shipment, return, pricing) if valid or not upon request
- Coordinating with 3rd parties on getting the shipping documents needed for validation
- Coordinating with Returns Team on return claims if valid
- Logging of claims on respective apps for 3rd parties' validation
- Coordinating with internal teams for other type of claims (pricing)
- Collaborating with channel team relating to claims
- Processing of credits with internal team for valid claims
- At least knowledgeable in SAP and Microsoft Office and able to handle pressure
- Preferably graduate of any college degree.
- Proficient in Japanese
Preferred Skills :
Professional Skill Requirements
Seniority level
Entry level
Employment type
Full-time
Job function
Project Management and Management
Industries
Business Consulting and Services
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Japanese Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia