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IT Support Engineer

IT Support Engineer

PEOPLE PROFILERSShah Alam, Selangor, Malaysia
30+ days ago
Job description

We're in search of a proficient IT Executive to join our team based in Malaysia, tasked with supporting our IT operations in Singapore and China.

The ideal candidate will have a pivotal role in upholding and improving our IT infrastructure, ensuring smooth connectivity, and delivering effective technical support to our users.

The primary duties entail :

  • Delivering daily technical assistance at level 1 and level 2 to end-users within the business.
  • Deliver prompt IT support to users and affiliated subsidiaries in China.
  • Deploying and configuring end-user devices.
  • Offering assistance with Windows, Android, iOS, and Microsoft Office products.
  • Handling software setup, installation, upgrades, patches, and maintenance.
  • Monitoring system performance and ensuring compliance with specifications.
  • Resolving issues and addressing outages promptly.
  • Collaborating with vendors and service providers.

Job Requirements

  • Possession of a degree or diploma in an IT-related field.
  • Proficiency in both written and spoken English and Mandarin is essential for effective communication with colleagues in China.
  • Demonstrated 2-3 years of experience in IT Helpdesk and providing technical support for end-user devices, including troubleshooting computer applications and operating systems.
  • Previous experience in coordinating with vendors, suppliers, and service providers.
  • Proficiency with Windows 10 is required, with familiarity with the Chinese Simplified version being advantageous.
  • Knowledge and experience in server management, including setup, maintenance, backup, and PowerShell, are preferred.

    • Required Skills :

  • Subsidiaries
  • Chinese
  • Connectivity
  • Powershell
  • Technical Assistance
  • Search
  • Service Providers
  • Mandarin
  • iOS
  • Android
  • Operating Systems
  • Infrastructure
  • Technical Support
  • Specifications
  • Troubleshooting
  • Windows
  • Vendors
  • Suppliers
  • Software Maintenance
  • Microsoft Office
  • Business English
  • Communication
  • Management

    • Salary Package : #J-18808-Ljbffr

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    It Support Engineer • Shah Alam, Selangor, Malaysia