Remote Deployment Specialist

Remote Deployment Specialist

BD (Tissuemed Ltd) – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description Summary

Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities. Requires experience working with customers. Maintains accurate records and documentation on service tickets. Completes service documentation as required. Interface and work closely with advanced support specialists. Three to five years of service experience in the troubleshooting and repair of electronic systems is preferred.

Job Responsibilities

• Builds effective working relationships across functions and locations.
• Maintains a strong focus on delivering high quality work and holds self to high quality standards.
• Demonstrates adaptability for working in diverse environments; manages multiple tasks at a time and can prioritize; works independently.
• Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly, maintaining composure; self‑awareness.
• Follows procedures and processes in an FDA‑regulated environment.
• May assist in developing processes and procedures to support functional department strategies; may help draft knowledge articles and job aids.
• Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non‑value‑added tasks; self‑starter who is curious.
• Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs.
• Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow‑up.
• Seeks out initiatives and projects that will broaden experiences and skill set and support critical organization capabilities.
• Develops and updates process documentation.
• May assist to train peers.

Qualifications

Equal Opportunity / EEO Statement

Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. To learn more about BD visit :

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