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Management Trainee- Customer Service
Smart Screen AsiaKuala Lumpur, Kuala Lumpur, Malaysia21 hours ago
Job descriptionBachelor's Degree / Diploma in Business Administration, Marketing, Communications, or related field. Fresh graduates are encouraged to apply (internship or customer-facing experience is an added advantage). Strong communication and interpersonal skills with a customer-oriented mindset. Positive attitude, willingness to learn, and adaptability in a fast-paced environment. Good problem-solving skills and ability to handle challenging situations. Proficient in Microsoft Office applications. Able to work independently and as part of a team. Free parking Opportunities for promotion Professional development
Key Responsibilities
- Participate in an on-the-job training program covering customer service processes and policies.
- Assist in handling customer inquiries, complaints, and service requests via phone, email, or in person.
- Learn to manage customer accounts, service records, and documentation accurately.
- Support senior team members in resolving escalated cases and providing timely solutions.
- Monitor and track customer satisfaction levels, preparing reports for management review.
- Gain exposure to cross-functional teams such as sales, operations, and technical support to understand end-to-end service delivery.
- Provide feedback and suggestions for process improvements to enhance the customer experience.
- Attend training sessions, workshops, and performance evaluations as part of the trainee development program.
- Perform other ad-hoc tasks as assigned by supervisors or mentors.
Requirements
Job Type : Full-time
Pay : RM2, RM2,350.00 per month
Benefits :
Work Location : In person
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Management Trainee • Kuala Lumpur, Kuala Lumpur, Malaysia