Associate - Service Delivery Management (Digital Hub)

Associate - Service Delivery Management (Digital Hub)

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Established in 2003, Digital Hub seeks to add value by transforming IT support functions to bring higher returns to Sunway Group’s businesses. As a centre of excellence, Digital Hub provides world-class support services to most IT projects within the Sunway Group, and delivers value through the standardization, consolidation and optimization of IT resources within the Group.

IT units within Sunway Group that have been consolidated into Digital Hub include Construction, Building Materials, Trading & Manufacturing, Risk Management, Credit Leasing and Corporate Functions such as Human Resources, Finance, and Procurement, amongst others.

Sunway Shared Services Sdn Bhd -A))

Job Responsibilities :

• Liaison between SDM and IT services delivery team for delivery of IT services to Business.
• Coordinate and facilitate regular review meetings / discussion sessions to drive for continuous improvements in customer satisfaction for IT services delivery and performance.
• Work with IT services delivery team to ensure standard service / support processes are adhered to.
• Coordinate, identify and frame ongoing policy, operation process, guidelines and practice issues within the IT service offering.
• Provide fast turn-around time on business opportunities & Service Proposals requested by customers.
• Assist in AR collection.
• Any other duties assigned from time to time.

Job Requirements :

Our recruitment team will reach out to shortlisted candidates only.

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Trades & Services More than 10,000 employees

BUILDING ENDURING COMMUNITIES

Established in 1974, Sunway Group is one of Malaysia’s largest conglomerates with core interests in real estate, construction, education, healthcare, retail and hospitality, with a unique build-own-operate business model. We are committed to the 17 United Nations Sustainable Development Goals and continue to align our business strategies towards mininising environmental impact, and advancing economic and social progress. With a presence in more than 50 locations primarily in the Asia region, Sunway Group comprises 13 business divisions – real estate, construction, retail, hospitality, leisure, healthcare, education, financial and investment services, trading and manufacturing, building materials, quarrying, Real Estate Investment Trust (REIT) and digital.

In all that we do, we are driven by our core values of Integrity, Humility and Excellence.

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