Mid-level ERP Functional Consultant

Fact Software GroupKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

FACT Software Philippines is looking for a competent and enthusiastic Application Support and Functional Consultant to join our fast-paced, professional and friendly team of Functional Consultants working in a friendly and professional environment.

Key Responsibilities

Implementation & Training :

Project Implementation from Kick-Off to Go Live
Requirement Gathering & Business Process Mapping
System Setup, Configuration & Implementation
FRD Documentation
End-User Training

Helpdesk & Support Activities :

Attend to Inbound & Outbound Helpdesk requests via Email & Phone etc

Post Implementation Support

Ability to develop loyal, ongoing relationships with customers

Maintain high degree of customer engagement and satisfaction

Responsible for retention and up-selling to current clients

Diligently follow-up on renewal of Annual Maintenance Plans

Product Demonstration

Assist the Sales Team in

Project Scoping

You may visit clients onsite for implementation and training on new projects as well as for existing clients.

Basic Requirements

Bachelor’s Degree

At least 2 years of prior experience with ERP software either at a reseller, consultancy or vendor, or in an internal helpdesk or software support role with an end user.

Comprehensive understanding of ERP and Accounting Software Systems or strong foundational Accounting knowledge

An eye for details and strong analytical skills

Ability to work independently and proactively

Able to learn new software (FACT ERP.NG) quickly and thoroughly

Will need to travel ~25% of the month for client training and implementation (Not during COVID)

Nice to Have Requirements

Strong accounting knowledge

3+ years experience in ERP Sales & Client Management

Industry standard annual leave

Management team that supports your growth and learning

Interested to explore our product suite?

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Functional Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia

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