FACT Software Philippines is looking for a competent and enthusiastic Application Support and Functional Consultant to join our fast-paced, professional and friendly team of Functional Consultants working in a friendly and professional environment.
Key Responsibilities
Implementation & Training :
- Project Implementation from Kick-Off to Go Live
- Requirement Gathering & Business Process Mapping
- System Setup, Configuration & Implementation
- FRD Documentation
- End-User Training
Helpdesk & Support Activities :
Attend to Inbound & Outbound Helpdesk requests via Email & Phone etcPost Implementation SupportAbility to develop loyal, ongoing relationships with customersMaintain high degree of customer engagement and satisfactionResponsible for retention and up-selling to current clientsDiligently follow-up on renewal of Annual Maintenance PlansProduct DemonstrationAssist the Sales Team inProject ScopingYou may visit clients onsite for implementation and training on new projects as well as for existing clients.
Basic Requirements
Bachelor’s DegreeAt least 2 years of prior experience with ERP software either at a reseller, consultancy or vendor, or in an internal helpdesk or software support role with an end user.Comprehensive understanding of ERP and Accounting Software Systems or strong foundational Accounting knowledgeAn eye for details and strong analytical skillsAbility to work independently and proactivelyAble to learn new software (FACT ERP.NG) quickly and thoroughlyWill need to travel ~25% of the month for client training and implementation (Not during COVID)Nice to Have Requirements
Strong accounting knowledge3+ years experience in ERP Sales & Client ManagementIndustry standard annual leaveManagement team that supports your growth and learningInterested to explore our product suite?
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