Critical Services Supervisor (Petaling Jaya)

Critical Services Supervisor (Petaling Jaya)

Job ID : Posted : 13-Oct-2025

Service line : GWS Segment

Role type : Full-time

Location(s) : Petaling Jaya, Selangor, Malaysia

Job Summary

As a key leader within CBRE’s Facilities Management team, the Critical Services Supervisor (Tiger Team Lead) plays a vital role in driving operational excellence within a greenfield data center environment. This position is instrumental in ensuring a seamless transition from construction to full‑scale operations, proactively resolving critical challenges, and supporting dynamic end‑user requirements. Leading a high‑performing Tiger Team, the Supervisor is accountable for maintaining peak facility performance, safeguarding uptime, and ensuring strict adherence to operational protocols.

Key Responsibilities

• Lead, mentor, and supervise the Tiger Team technicians, ensuring they are adequately trained, equipped, and motivated.
• Manage the team's roster, ensuring adequate coverage for all shifts and adherence to the four‑days‑on, four‑days‑off schedule.
• Conduct performance evaluations, provide feedback, and identify areas for improvement within the team.
• Foster a collaborative and supportive team environment, promoting open communication and knowledge sharing.
• Oversee the operational handover process from construction to operations, ensuring all necessary documentation, systems, and processes are in place.
• Collaborate with the project team to address outstanding works and resolve any issues impacting the facility's readiness for operations.
• Support client with end‑user demands during the integration and migration of capacity, ensuring a seamless transition.
• Possess comprehensive expertise in data center operations, including PDUs, UPS, generators, advanced cooling systems, BMS, fire safety, and security systems.
• Oversee the implementation of Change Control processes and Method of Procedure (MOP) execution.
• Ensure accurate and up‑to‑date asset documentation, including drawings, manuals, and maintenance records.
• Manage the BMS integration process, ensuring proper configuration, monitoring, and control of critical systems.
• Oversee the management of critical spares, ensuring adequate inventory levels and timely replenishment.
• Coordinate and participate in training programs for the Tiger Team and other FM personnel.
• Oversee and participate in Emergency Switching Procedures.
• Ensure all activities align with CBRE policies, procedures, and industry best practices.
• Maintain a safe working environment by adhering to safety regulations and promoting a strong safety culture.
• Ensure compliance with all applicable data center standards and regulations.
• Provide regular reports on Tiger Team activities, performance, and key metrics.
• Communicate effectively with the Facilities Manager, Operations Manager, project team, and other stakeholders.
• Maintain clear and concise communication logs, documenting all significant events and actions taken.

Qualifications and Education

Required Knowledge And Skills

Service line : GWS Segment

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