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Skin & Wellness Branch Manager (Muar)

Skin & Wellness Branch Manager (Muar)

DR CHONG CLINICMuar District Reservoir, Johor, Malaysia
1 day ago
Job description

We are seeking for a highly motivated, experience and sales-driven Skin & Wellness Branch Manager to oversee operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and a proven track record in managing teams and achieving business objectives.

Responsibilities :

Sales & Revenue Leadership

  • Oversee daily sales, ensuring exceptional service and an outstanding customer experience.
  • Strategize and execute sales plans designed to consistently exceed targets.
  • Lead morning briefings to align daily objectives and maximize appointments.
  • Drive branch sales growth, actively monitoring performance to optimize revenue.

Team & People Management

  • Conduct regular performance evaluations, providing constructive feedback to build a cohesive and motivated team.
  • Lead, mentor, and support team members, fostering a culture of high morale, productivity, and strong collaboration.

    • Training & Development

  • Champion continuous team learning through on-the-job coaching, role-playing, performance reviews, and guiding the team to sales and service excellence.

    • Inventory & Stock Oversight

  • Monitor treatment and stock levels, ensuring FIFO adherence and minimizing waste through effective inventory controls.

    • Customer Relationship Cultivation

  • Build strong customer relationships, understanding their needs to provide tailored solutions.
  • Promptly address customer concerns, resolving issues to ensure high satisfaction and loyalty.

    • Marketing & Promotional Initiatives

  • Collaborate with HQ marketing to execute promotional campaigns, events, and initiatives that attract new leads.

    • Compliance & Hygiene Standards

  • Ensure the outlet's adherence to all regulatory, health, and safety standards, including rigorous hygiene protocols.

    • Reporting & Communication

  • Submit timely reports on outlet performance, staff matters, and operational challenges to the Area Manager or HQ for informed decision-making.

    • Requirements :

  • Experience : Minimum 2 years of management experience in the beauty, aesthetics, wellness, or hospitality industry with a strong, proven record of achieving sales targets is a plus.
  • Mandarin fluency is a an added advantage.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
  • Excellent communication and interpersonal skills, with a focus on fostering collaboration and teamwork.
  • Familiarity with aesthetic treatments, products, and industry regulations is a plus.
  • Open to do hands on to set a good example to the team.

    • Perks & Benefits

  • Attractive Basic Salary + Lucrative Commission
  • EPF, SOCSO, EIS contributions provided
  • Trainings are provided for career development
  • Staff Credit
  • Attendance Reward
  • MC Incentives
  • Family Privilege
  • BMI Incentive

    • Working Hours

  • 10 : 00 AM – 7 : 00 PM (Weekdays)
  • 10 : 00 AM - 6 : 00 PM (Weekends)
  • 6.0 rest days per month (excluding public holidays).

    • You may also share your resume directly to our HR by contacting at Berenice)

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    Branch Manager • Muar District Reservoir, Johor, Malaysia