Process Quality Engineer

Process Quality Engineer

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BROMMA has been the leading manufacturer of crane spreaders ever since its formation in the 1960s. Today we have, by far, the highest market share of the world’s spreader suppliers. In fact, our market share is higher than all our competitors’ combined. Today, we manufacture close to 2,000 spreaders of all types every year and our spreaders are currently in use in 99 of the top‑100 ports worldwide.

BROMMA sales and service network has a wide‑reaching footprint. We are present with own sales offices on all continents, and with an extensive network of agents, we are able to support customers in every country in the world.

More information about BROMMA can be found on .

Join us and take your career to the next level.

As a Customer Quality Engineer , you’ll be responsible for promoting customer satisfaction by ensuring that product quality consistently meets customer requirements and by communicating effectively with customers. This involves serving as the main point of contact for customer quality complaints, inquiries, and issues. The role requires leading problem‑solving efforts using standard methodologies like 8D, 5 Whys, or Six Sigma to investigate and resolve customer issues. Furthermore, the CQE drives internal processes to meet customer‑specific quality requirements and industry standards. Ultimately, the position is crucial for leading problem‑solving, driving continuous improvement, and ensuring a positive customer quality experience.

What Are Your Key Responsibilities

• Customer Quality Management and Communication : Serve as the main point of contact for customer quality issues, ensuring product quality meets requirements, and communicating complaint status, investigation findings, and corrective actions in a timely manner.
• Root Cause Analysis and Problem‑Solving : Lead cross‑functional teams using standard problem‑solving methodologies (e.g., 8D, 5 Whys, Six Sigma, DMAIC) to investigate and resolve customer issues and complaints.
• Corrective Action and Reporting : Manage Customer Quality Service Requests (QSR) to ensure every customer QSR is followed through with effective Corrective and Preventive Action (CAPA), and prepare customer‑required quality reports and trend analysis for management and customers.
• Continuous Improvement and Compliance : Drive continuous improvement in the end‑to‑end product lifecycle process, and drive internal processes to meet customer‑specific quality requirements and relevant industry standards.
• Auditing and Facilitation : Lead and facilitate audits, support product and process audits at manufacturing facilities, and chair Quality or Tier meetings to update on customer quality trends.
• Stop‑Ship Authority : Possess the authority and responsibility to stop shipments of non‑conforming products to prevent defects from reaching the customer.

What We Offer You

Become part of our global network

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the spreaders industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference—and have fun while doing it.

What You Bring To The Role

Ready to elevate your career? If you are excited about this opportunity, click Apply and submit your application and CV.

Bromma is part of Kalmar.

About Kalmar

Kalmar (Nasdaq Helsinki : KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry‑shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.

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