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Operation Manager

Operation Manager

FAIR WORK (M) SDN. BHD.Kuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Key Responsibilities

Service Delivery & Scheduling

Plan, coordinate, and monitor cleaning and pest control operations across multiple sites.

  • Ensure timely execution of services according to client contracts and service level agreements (SLAs).
  • Optimize manpower allocation and route planning for technicians and cleaners.

Team Leadership & Training

Supervise team leaders, technicians, and cleaning staff.

  • Conduct onboarding, safety briefings, and skills training.
  • Monitor performance and enforce discipline when necessary.

    • Client Management

    Act as primary point of contact for client escalations and service feedback.

  • Conduct site visits and quality audits to ensure service standards.
  • Prepare service reports and recommend improvements.

    • Compliance & Safety

    Ensure adherence to health, safety, and environmental regulations.

  • Maintain proper documentation for chemical usage, equipment servicing, and staff certifications.
  • Coordinate with HR and compliance teams for licensing and insurance matters.

    • Inventory & Cost Control

    Monitor usage of cleaning supplies, pest control chemicals, and equipment.

  • Manage procurement and stock levels to avoid shortages or wastage.
  • Support budgeting and cost-efficiency initiatives.

    • Reporting & Analysis

    Generate operational reports, KPI dashboards, and incident logs.

  • Analyze trends to improve productivity and reduce downtime.
  • Support strategic planning and expansion efforts.

    • Requirements

  • Diploma / Degree in Business Administration, Environmental Services, or related field.
  • Minimum 3–5 years of experience in operations, preferably in cleaning or pest control.
  • Strong leadership, problem-solving, and communication skills.
  • Familiarity with scheduling software, safety protocols, and regulatory standards.
  • Ability to work flexible hours and conduct site visits.
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    Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia