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E-Commerce Operations

E-Commerce Operations

HeyelashMalaysia
12 hours ago
Job description

We are seeking a skilled and motivated

E-Commerce Operations & Growth Specialist - TikTok Shop

to manage and grow our presence in e-commerce marketplaces, with a core focus on TikTok Shop.

Job Type :

6-month Contract (Hybrid)

Salary :

RM4,000-RM6,000 monthly

Role & Responsibilities

You will be responsible for the end-to-end operations of our store, driving traffic, enhancing customer engagement, and maximizing sales through effective management of product listings, promotions, and collaborations.

Store Management & Optimization :

  • Manage day-to-day operations of the TikTok Shop store, including product uploads, listing optimization, inventory monitoring, and order processing.
  • Optimise product titles, descriptions, images, and videos to improve visibility and conversion rates, ensuring compliance with platform-specific language requirements.
  • Utilise tools (e.g., ERP systems like BigSeller) for efficient product collection processes and order status management with the warehouse team.

Data Analysis & Strategy :

  • Analyze store performance metrics (traffic, click-through rates, conversion rates, etc.) and market trends to develop and execute strategies for growth.
  • Conduct routine competitor analysis to monitor competitor activities and adjust product assortment, pricing, and promotional tactics accordingly.

    • Campaign & Promotion Management :

  • Plan and implement marketing campaigns, sales promotions, and livestream events to boost store exposure and sales.
  • Collaborate with influencers, creators, and MCNs (Multi-Channel Networks) to drive product promotion and affiliate marketing efforts.

    • Ads Management :

  • Plan and implement ad strategies to boost store exposure and sales.
  • Update the creator ads code and material into GMV max.
  • Optimize the ad plan, for example, by increasing the budget or adjusting ROAS.

    • Collaboration, Compliance & Best Practices :

  • Coordinate with design, logistics, and customer service teams to ensure seamless operations and a positive user experience.
  • Maintain communication with platform representatives to stay updated on policies, leverage platform resources, and resolve issues.
  • Ensure store compliance with TikTok Shop's policies, including language requirements and product listing guidelines.
  • Stay informed about platform algorithm changes and emerging trends in social commerce.

    • Experience & Requirements :

  • 3+ years of experience in e-commerce operations, preferably with TikTok Shop or similar social commerce platforms (e.g., Shopee)
  • Bachelor's degree or higher in E-commerce, Marketing, Business, or a related field.
  • Excellent command of Malay and English (both written and spoken). Proficiency in additional languages (e.g., Mandarin) is highly beneficial for cross-regional communication.
  • Proficiency in data analysis tools to derive insights and make data-driven decisions. You can quickly identify issues, analyse data, and implement effective solutions.
  • Proficient with E-Commerce management tools such as ERP systems (BigSeller) and TikTok Shop's backend operations.
  • Highly organised, strong analytical & problem-solving skills with attention to detail.
  • Strong communication and negotiation skills for managing partnerships and collaborations.
  • Creative, proactive, and adaptable to fast-changing trends.

    • This is a hybrid role located in Kuala Lumpur, Malaysia.

  • Due to the role's nature, availability may be required outside normal hours during peak campaign periods, promotional events, or time-sensitive operational needs.
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    Operation • Malaysia