Head, TB Delivery Channel

Overview

Head, TB Delivery Channel at RHB Banking Group Responsibilities

Monitor delivery channel and project performance; develop strategies to improve the channel’s proposition, utilization & penetration rate, user experience & interface, project roadmap and execution. Market research & analysis — competitive intelligence gathering and client / industry segmentation. Collaborate with TB Sales, Product Partners and regional counterparts to develop strategic business plans to increase Cash Management and Reflex penetration and utilization. Develop and implement internal product training programs for TB Sales and Product Partners. Pre / Post Sales & Implementation Support — assist Sales, Client Support and Implementation Teams in managing new client requirements (RFPs) and closure of large or complex deals. Product administration — manage vendor management, regulatory and compliance issues. Channel Management — coordinate and manage product development lifecycle & system development lifecycle; support external stakeholders on SDLC related to cash management platform. Channel Management Support — provide support to Client Services, Implementation team and Sales on system issue escalation. Mentor new joiners / assignees in managing and executing SDLC. Draft or manage submission of papers for notation or approval related to cash management platform in committees (e.g., GDTC, BRC, GTAC, GCRC or BNM). Represent the team in external events and forums related to digitalization. Contribute new knowledge to the Chapter and the industry in talks or articles. Review and refine user interface, system workflow and system response time to increase penetration, utilization and client experience. Ensure ongoing alignment with evolving regulatory requirements from PayNet and BNM, adhering to applicable guidelines at all times. Lead a team, oversee day-to-day tasks, and develop strategies for product initiatives; understand customer needs, define product vision, and work with cross-functional teams to prioritize features and enhancements. Seniority level

Director Employment type

Full-time Job function

Management and Manufacturing Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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