CUSTOMER CARE REPRESENTATIVE
SGSKulai, Johor, Malaysia30+ days ago
Job descriptionMinimum educations of SPM, Diploma or others. Minimum 1-2 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply. Good interpersonal skill and with good track record in the company. Able to work independently with minimum supervision.
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
- Interact with customer via inbound telephone calls to provide information and assistance.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Process transactions and reply to inquiries about products and services.
- Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
- Adherence to SGS Health & Safety (HS) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HS requirements.
- Perform any other responsibilities as assigned by your reporting manager and / or Senior Management.
Qualifications
Additional Information
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Customer Care Representative • Kulai, Johor, Malaysia