Junior Key Account Executive (VIP, Sales)

Alpha Iota BPOSeberang Perai, Penang, Malaysia

16 days ago

Job description

Alpha Iota BPO

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Posted 2 days ago

Join Our Alpha Iota Family, Where Everyone Wins!

Benefits

Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
and lots more!

Responsibilities

Responsible for managing customer accounts effectively, providing great experience to customers, and delighting customers while building rapport and loyalty by keeping close contact.

Maintain an accurate record of client engagement.

Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp / Telegram chat.

Provide great customer experience through a consultative approach.

Be a strong team player and support company directions & goals.

Take ownership of your own performance by evaluating key metrics.

Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions.

Work location : Remote

Working hours : Monday - Friday (12PM - 9PM).

Qualifications

Possess at least 2 years of relevant experience in Account Management / Customer Service / B2C Sales in any industry.

Good command of English, Mandarin and Bahasa Malaysia.

Excellent communication skills & interpersonal skills.

Good negotiation skills with the ability to resolve issues and customer concerns.

Sense of ownership and pride in your performance and its impact on the company's success.

Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting.

A proficient communicator with a consultative sales approach.

Self-motivated and possess aggressive sales personality in achieving quantitative results.

Good attitude with hunter mentality.

Seniority level

Executive

Employment type

Full-time

Job function

Sales and Business Development

Industries

Outsourcing and Offshoring Consulting

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Key Account Executive • Seberang Perai, Penang, Malaysia

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