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Human Resources Manager

Human Resources Manager

IGT SolutionsPetaling Jaya, Selangor, Malaysia
16 hours ago
Job description

Responsibilities :

  • Develop and implement Employee engagement activities as per guidelines
  • Implementing employee engagement and communication initiatives as per guidelines
  • Implement career and succession planning as per guidelines
  • Implement organization development activities as per guidelines
  • Conducting employee satisfaction survey, propose action plans based on survey findings
  • Ensure annualized attrition control as per SLAs
  • Transition and integration activities like co-coordinating and conducting town halls, designing communication plans.
  • Assisting in implementation of 'Sustainability Reporting' initiatives for IGT Solutions Malaysia in co- ordination with Global HR team
  • Assist in reviewing and implementing HR policies & processes for Malaysia.
  • Facilitating in dissemination of new / revised HR policies & processes in Malaysia.
  • Resolving queries related to HR policies and processes.
  • Compiling global organization structure.
  • Responsible for preparing / compiling HR Analytics viz; Monthly Review Decks and MIS
  • MIS required by the management as per need
  • Responsible for the induction process of senior management and office staff
  • Transition and integration activities like doing comparative analysis of HR policies & processes, manning ratios etc.
  • Assist in implementing annual Performance Management System across Malaysia for Non Agent staff
  • Conducting HR process audit, reporting gaps and ensuring implementation of action plans to rectify the gaps
  • Reviewing and educating locations on errors noticed and suggestions thereby.
  • Responsible for completing KRA setting exercise
  • Preparing and analyzing HR span
  • Assisting in implementation of 'Sustainability Reporting' initiatives for IGT Solutions Malaysia in co- ordination with Global HR team

Qualifications :

  • Minimum 1 years of experience as an Assistant Manager HR, preferably in a call center or customer service environment.
  • Strong understanding of call center operations and metrics.
  • Mandarin Speaker is required for this role since need to deal with mandarin agents.
  • Excellent communication, interpersonal, and stakeholder management skills.
  • Proven ability to build strong relationships and influence stakeholders at all levels.
  • Solid knowledge of employee relations principles and best practices.
  • Experience conducting investigations and resolving employee relations issues.
  • Strong performance management and talent development skills.
  • Knowledge of HRIS systems and data analytics.
  • Ability to work independently and as part of a team.
  • SHRM certification will be advantage for the role.
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    Human Resources Manager • Petaling Jaya, Selangor, Malaysia