Remote Service Delivery - Service Engineer

SAPNilai, Negeri Sembilan, Malaysia

1 day ago

Job description

SAP Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We help the world run better . At SAP, we bring digital solutions to over 20 industries and 80% of global commerce. This role enables you to shape the future of enterprise support with innovative service delivery.

Position Summary

SAP, the Cloud Company powered by HANA, leads the enterprise application market. This position is within the Global Remote Service Delivery (RSD) organization, supporting SAP Enterprise Support and SAP Enterprise Support Cloud Editions. The Service Engineer delivers excellence in regional customer delivery, driving value through technical expertise and continuous improvement.

Responsibilities

Perform root cause analysis and provide solutions to customers in complex environments.
Deliver SAP Services & Support – remote Continuous Quality Check (CQC) and Expert Guided Implementation (EGI) services as a technical / functional expert.
Support customers in their transformation to S / 4HANA and / or the Cloud.
Actively provide customer feedback to product or service development teams.
Drive new initiatives and activities to improve the value of our services.
Collaborate seamlessly with teams in other regions and / or functions across the globe.
Stay engaged with the latest technologies and SAP products.
Identify learning opportunities by staying curious and open to new experiences that enhance technical and functional knowledge.

Qualifications & Skills

Degree in Computer Science, Information Systems, Physics, Mathematics, Engineering or a related field.

Knowledge of SAP technology (ABAP, Java, HANA).

Fundamental concepts of the SAP Business Technology Platform (BTP).

Functional and technical experience in one of the SAP Cloud solutions such as SuccessFactors, Ariba, CX, IBP, SAP Analytics Cloud, or SAP Integration Suite.

Programming knowledge in SAP technologies, including ABAP, databases, CDS, OData, and SAP Fiori.

Strong programming skills in JavaScript / Node.js are an added advantage.

Well‑versed in database design and query optimization.

Proficient speaking, writing, and presenting in English.

Technical curiosity with strong analytical and problem‑solving skills.

8+ years of experience with SAP products and technology.

Preferable experience or certification on SAP Cloud solutions (SuccessFactors, Ariba, CX, IBP, SAC). Relevant module certification is a plus.

Strong customer‑facing experience and business acumen.

Proven knowledge of SAP Services & Support Portfolio.

Equal Employment Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity, or disability, in compliance with applicable laws.

Successful candidates may be required to undergo a background verification with an external vendor.

For responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Any violation of these guidelines may result in disqualification from the hiring process.

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Service Engineer • Nilai, Negeri Sembilan, Malaysia