Client Service Manager

Overview

To manage the Cash Client Service operations in Cash GBS in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.

To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Client services. To discharge operational duties of the Cash Client services as instructed by the Manager of the Unit / Head of Department and ensure that the established service standards are met. Direct staff responsibilities as per current Organization Chart in Cash Client Services. Manage teams in building a stronger relationship with our clients and customers. Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. To accelerate new generation of leaders. Manage all initiatives to get more fit and flexible in the way we work. Focus on proving that we are here for good.

Business

• Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon;
• Initiating & implementing service quality initiatives
• Uphold the values of the Group and company at all times.

Processes

People and Talent

Governance

Regulatory & Business Conduct

Key Stakeholders

Other Responsibilities

Key Measurables

Skills and Experience

Optional skills

Qualifications

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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