Sales SupportZF Group • Petaling Jaya, Selangor, Malaysia

Sales Support

ZF Group • Petaling Jaya, Selangor, Malaysia

30+ days ago

Job description

Req ID 81242 | Petaling Jaya, Malaysia, ZF Sales and Service (Malaysia) Sdn. Bhd.

Job Description

Internal Title : Customer Competence Center Representative

Your tasks include :

Serve as the main contact for customer orders, handling order placement, processing (EDI, online, manual), and issue resolution within the ASEAN region.
Maintain customer data and processes in ERP / CRM systems.
Manage support for intercompany pricing, back-orders, and claims.
Coordinate order-related communication with internal teams (SPOKE) regarding deviations from deadlines.
Create and distribute evaluations and statistics (sales, turnover, etc.) for internal and external bodies (e.g., customers), support data analysis, and develop suggestions for optimization. Provide insights to the local SPOKE team.
Promote and assist with online ordering platforms.

Your profile :

Minimum 3 years of commercial experience and 3 years of customer support.

Demonstrated problem-solving skills.

Experience with CRM systems (Salesforce / SAP).

Excellent interpersonal, networking, and communication skills.

Customer-focused mindset with a passion for delivering exceptional service.

Join our ZF team as a Sales Support specialist. Apply now!

Contact

Ying Li

#J-18808-Ljbffr

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Sales Support • Petaling Jaya, Selangor, Malaysia

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