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Head of Logistics Operations

Head of Logistics Operations

BDP Global Services Centre Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
13 hours ago
Job description

Background :

As part of the development of Bridgenet Services (BNS) we are seeking to recuit a head of logistics operations for our 4PL and 3PL activities based in Malaysia. Responsible for managaging a team of logistics operators and analysts in both operations and procurement domains. Supporting team development as well as regional customer and freight forwarder engagements and communications. As a senior member of both BNS operations and BDP global EPI Centres you will be part of shaping both our regional development of 4PL products as well as future opportunities.

Responsibilities :

  • Structure, support and operate the team in charge of our operations and their daily activities
  • Define and implement control tower strategy and governance framework. Establish and maintain standard operating procedures.
  • Lead cross-functional incident response and escalation protocols Drive continuous improvement initiatives across regional operations
  • Pro-actively lead regular communications with customers and partners (Freight Forwarders, Customs Brokers, Truckers, etc.)
  • Seeking opportunities of efficiencies and value creations for our customers.
  • Work across the BNS organisation to support the growth of operations, support service level development and ensure operations are delivered consistent with KPIs.
  • Develop an analytics-first operations team to deliver high standards in terms of analytics and efficient operations.
  • Manage customer implementations from customer engagement and requirement definition all the way to steady state operations.
  • Engage with enterprise and customer stakeholders in the delivery of strategic priorities and the promotion of innovation within the company / wider environment.
  • Act as a SME to support customer engagements, demonstrations, and training as part of commercial development within the Asia region
  • Work in collaboration with digital and data teams to ensure new products and capabilities are developed to support any operations or efficiency needs.
  • Ensure talent development and training in line with corporate policies.

Experiences / Knowledge

  • Proven freight forwarding knowledge and experiences
  • Ability to engage with customers on key priorities to support their needs
  • Driving force of value creation and operational efficiency
  • Influencing skills with the ability to understand different perspectives, look for opportunities to support and build relationships
  • Deep understanding of how to lead and develop teams to support the delivery of customer objectives and improve on a daily basis
  • Experience in LEAN service delivery with experience in leading employee engagement lead continuous improvement activities
  • Strong project management capabilities with the ability to manage large complex cross-organizational projects, from concept to final delivery
  • Can do attitude with focus on how to deliver change and transformation, looking across the portfolio for opportunities to add value
  • A customer-oriented approach with the desire to engage with customers, develop relationships and convince new customers of the value of BNS services
  • Strong communication skills in all mediums including presentation and engagement skills
  • Collaborative mindset, open to feedback

    • Job Type : Full-time

    Pay : RM9, RM10,000.00 per month

    Education :

  • Bachelor's (Preferred)

    • Work Location : In person

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    Head Of • Kuala Lumpur, Kuala Lumpur, Malaysia