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(WFH) Junior Performance Analyst

Alpha Iota BPO Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

11 hours ago

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams

and lots more!

What would you be doing :

Monitor team performance, productivity, and attendance through dashboards and tracking tools.

Analyze daily, weekly, and monthly performance reports to identify trends and areas for improvement.

Provide real-time alerts or notifications to team leaders regarding workflow issues, underperformance, or inactivity.

Track adherence to schedules and ensure service level agreements (SLAs) are met.

Prepare performance summaries and highlight insights for management review.

Recommend workflow optimizations and process improvements to enhance team efficiency.

Support the implementation of productivity tools, reporting systems, and monitoring procedures.

To be successful in this role, you will need to have :

Proven experience in workforce analysis, operations support, or productivity monitoring is an advantage (preferred in customer service, operations, or shared services).

Fresh graduates are encouraged to apply.

Well-versed in Mandarin and English.

Strong analytical and problem-solving skills.

Proficient in Microsoft Excel, Google Sheets, or data visualization tools.

Excellent attention to detail and ability to manage multiple priorities.

Good communication and coordination skills across teams and departments.

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Junior Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia