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Team Leader - Mandarin / Cantonese - JB

Team Leader - Mandarin / Cantonese - JB

TeleperformanceMalaysia, Malaysia
3 days ago
Job description

Qualifications

  • Minimum requirements :

Education & Language

  • Diploma / Degree and Above
  • English proficiency B2 CEFR level or higher (verbal and written)
  • Fluent in Mandarin or Cantonese (verbal communication required)
  • Experience
  • Minimum 1 year experience as a Team Managing experience a BPO / Contact Centre Environment.

  • Preferably exposure to a similar e-commerce / marketplace industry in a BPO environment
  • Skills & Competencies
  • Strategic thinker with strong analytical and creative problem-solving skills

  • Passion for ensuring an excellent user experience
  • Have good organizational and coordination skills as well as the ability to withstand pressure.
  • Possess strong organizational and coordination skills, the ability and methods to effectively motivate the team
  • Work Requirements
  • Must be able to work in office at Medini 9, Iskandar Puteri, Johor, Malaysia

    Responsibilities

  • Responsibilities :
  • Provide mentorship, guidance and career development to members of your team

  • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
  • Team management responsibilities for a market team, whilst also serving as a cross functional and a global liaison in developed areas of expertise
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
  • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions
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    Team Leader • Malaysia, Malaysia