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After Sales Service Specialist

After Sales Service Specialist

Changan MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

CHANGAN Southeast Asia Business Unit Talent Acquisition

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

  • Quality Assurance, After-Sales, and Training

Negotiate after-sales service agreements for the Malaysia markets, handle after-sales warranty parts and audits, and organize after-sales service training.

  • Assist general distributors in monitoring and reporting product after-sales quality issues.
  • Coordinate after-sales service claims issues between regional headquarters and general distributors.
  • Spare Parts Sales and Management

    • Manage the ordering, execution, and management of after-sales spare parts and accessories for Malaysia.

  • Monitor the inventory turnover ratio of spare parts at general distributors.

    • Qualifications

  • Proficient in market analysis, new energy product maintenance, and management skills.
  • Experience with office tools; Tableau experience is preferred.
  • Experience in automotive after-sales service management in Malaysia is preferred.
  • Bachelor’s degree or above.
  • Language Skills : Proficient in English; strong Chinese (listening, speaking, reading, and writing) preferred.
  • Work Experience : Minimum of 3 years of relevant experience.

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service, Sales, and Quality Assurance

    • Industries

  • Motor Vehicle Manufacturing, Wholesale Motor Vehicles and Parts, and Retail Motor Vehicles

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    Sales Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia