Training Associate IV (with experience in PRD)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Position Description :

We are actively seeking a highly skilled and detail-oriented Scheduler to join our dynamic LMS team. The ideal candidate will play a crucial role in facilitating scheduling processes, ensuring efficiency, and maintaining high standards of service delivery.

High Level Work Expectations :

• 5+ years’ experience designing custom reports for SuccessFactors using Plateau Report Designer (PRD)
• Performing user-related tasks in SuccessFactors Cloud LMS including curriculum assignment, forced completion of content objects, and assignment of alternate job codes.
• Providing frontline e-learning tech support to users.
• Diagnosing issues and selecting the right mitigation, escalating when needed.
• Communicating professionally with users experiencing technical issues.
• Recording information on each incident for the purpose of identifying trends.
• Updating knowledge articles based on evolving information.
• Proactively sharing concerns with the team and making recommendations where appropriate.
• Working with corporate LMS team for system issues and updates.
• Building curricula, items, and content objects in the LMS.
• Interact directly with the client

Qualifications :