Head, T&O Common Service Delivery

Job Summary

T&O organisation is the engine room of the Bank and provides Technology and Operations services across the Bank globally. It consists of over ~50,000 people across 59 markets with c.$2.5bn run & $1.75b in investment costs that land in T&O for delivery of programs. T&O Quarterly Portfolio Review (QPR’s) manage ~$500-600m each year & another ~$500m for next 1.5 years of Fit for Growth (FFG) investments. In all, ~80% of investment costs land in T&O for delivery and this presents a significant challenge of cost avoidance, gaining efficiency and finding the best value for investment dollars.

Key Responsibilities

Strategy

• Delivery capability uplift by introducing standardised project and programme management (PPM) services, tools, methodologies, and frameworks across T&O.
• Act as an escalation point for high-impact, cross-functional initiatives. Proactively identify opportunities for improvement within T&O Delivery and related functions, including Managed Services and implement solutions.
• Design and implement scalable delivery frameworks (e.g., Agile, SAFe, Hybrid) that align with diverse programme needs across Technology and Operations.
• Develop and operate a centralised services pool at scale across for all T&O portfolio & project management to consume.
• Provide strategic insight and executive-level reporting to the T&O Management Team (MT), Business, and Functions MTs.
• Establish and maintain collaborative partnerships with key stakeholders, ensuring shared accountability for delivery outcomes.
• Ensure T&O’s alignment with the Bank’s Enterprise Change Management and broader governance processes.
• Foster a culture of continuous improvement, innovation, and cross-functional collaboration aligned with strategic delivery goals.

Business

Processes

People & Talent

Risk Management

Governance

Regulatory & Business Conduct

Key stakeholders

Qualifications

Skills And Experience

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

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