Engineer Client Services
ContinentalPetaling Jaya, Selangor, Malaysia30+ days ago
Job descriptionBachelor's degree in Computer Science or a related field. 3+ years of relevant experience with a global standard client platform. Strong Microsoft Windows OS administration and troubleshooting skills, including knowledge of registry, file system, processes, and security. Experience with System Management Tools such as LANDESK, Intune, Autopilot, and cloud technologies. Strong analytical, problem-solving, communication, and collaboration skills. Ability to work independently and in an international team environment. Fluent in English.
As an Engineer Client Services , you are part of the Global Client Team supporting a stable and safe endpoint client platform for Continental Worldwide.
Responsibilities
- Build a safe, stable, and maintainable image for a global Standard Client Platform environment.
- Ensure the smooth rollout of new client images by overseeing all testing and deployment scenarios.
- Define test protocols, test scenarios, and documentations.
- Address potential client hardware driver issues such as performance degradation, reliability, and security proactively.
- Conduct security patch evaluations and testing according to the test plan. Assess the impact of changes to minimize risks and impacts upon rollout. Responsible for producing test result documentation.
- Provide 3rd level technical support efficiently and timely, including communicating complex problems to support teams or vendors.
- Perform quality testing before any releases of tools, images, or products and provide timely test reports.
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About us
Continental’s digital capabilities are growing daily. Our IT Competence Center is at the forefront of digitizing our tire manufacturing processes, aiming to improve production performance and quality to meet customer requirements.
Legal Entity : Continental Tyre PJ Malaysia Sdn. Bhd.
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Service Engineer • Petaling Jaya, Selangor, Malaysia