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L1 Production Support (Unix / SQL)

Unison GroupKuala Lumpur, Kuala Lumpur, Malaysia

19 days ago

Job description

Overview

Unison Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are seeking an L1 Production Support Analyst with strong Unix and SQL skills to provide first-level monitoring, troubleshooting, and support for critical applications. The ideal candidate should have a basic understanding of IT production environments and be willing to work in a shift-based support model.

Responsibilities

Monitor application alerts, jobs, and system health.
Provide first-level investigation and resolution of incidents.
Escalate issues to L2 / L3 teams as required.
Execute basic Unix commands and SQL queries for issue diagnosis.
Document incidents, solutions, and operational procedures.
Ensure adherence to SLA and timely communication with stakeholders.

Requirements

Good experience of Unix / Linux commands.

Ability to write and execute basic SQL queries.

Strong analytical and troubleshooting skills.

Willingness to work in a 24x7 shift support environment.

Good communication and coordination skills.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

Note : This listing excludes boilerplate company postings and unrelated notices. It focuses on the role description for clarity and applicability.

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Production Support • Kuala Lumpur, Kuala Lumpur, Malaysia