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Customer Service Representative Mandarin Speaking

Customer Service Representative Mandarin Speaking

Teleperformance Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
20 days ago
Job description

Requirements

  • High School (SPM), Diploma and above are required.
  • Excellent communication skills in Mandarin language required.
  • Excellent commercial understanding.
  • Problem solving.
  • Sense of responsibility.
  • Independent and customer friendly.
  • Experienced with Customer Care, internet and hotel industry.
  • Available for changes in shift schedule on a monthly rotation schedule or as business needs require.

Responsibilities

  • Handle pre and post reservation inquiries by phone, e-mail and fax.
  • Handle customer requests by phone and e-mail.
  • Modify, change and / or cancel existing reservations.
  • Make outbound calls to hotels / guests to arrangement special requests.
  • Act as liaison between guest and hotel to resolve complaints.
  • Manage relationships with hotels by providing high levels of customer service and account management support.

    • Benefits

  • Annual leave
  • Monthly performance KPI bonus
  • Language allowance

    • Additional Benefits

  • 5 Working Days
  • Training Provided
  • Staff Activities
  • Allowance Provided

    • Skills

    Patience and Empathy Customer Service Experience Communication Skills Problem-Solving Skills Fluency in Mandarin Customer Service

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    Customer Service Mandarin • Kuala Lumpur, Kuala Lumpur, Malaysia