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Learning Experience Leader - Bilingual Mandarin

TaskUsPetaling Jaya, Selangor, Malaysia

30+ days ago

Job description

Overview

Learning Experience Leader - Bilingual Mandarin. Support Talent Acquisition Leader @ TaskUs Malaysia, Japan & Taiwan; Operations Support; Recruitment Expert. The role involves designing and expanding training and development programs and ensuring that Foundation Skills Training aligns with Product Specific Training methodologies and initiatives.

Responsibilities

Design and deliver end-user, partner, and distributor training including curriculum, training, and exams for general preparatory courses prior to enterprise endorsement.
Deliver preparatory training that is sufficiently technical, covering the basic skill requirements identified by enterprise needs.
Lead design and delivery of training projects; motivate and develop trainees; continuously improve training programs and learning opportunities across the organization.
Amend and revise programs as necessary to adapt to changes in the work environment.
Act as the content expert and maintain training documents and materials; develop effective induction programs.
Monitor and review trainee progress through questionnaires and discussions with managers.
Ensure statutory training requirements are met; have an understanding of e-learning techniques and contribute to creation and / or delivery of e-learning packages where relevant.
Research new technologies and methodologies in workplace learning and present findings.
Uphold the company Code of Conduct and ensure all trainees adhere to it.

Qualifications

1–2 years of experience in training or teaching; proficiency in Microsoft and Google applications; strong written and verbal communication; presentation and class facilitation skills; ability to engage an audience.

Strong interpersonal, conflict management, and mentoring skills; ability to work flexible hours including weekends and holidays; high energy, enthusiastic, motivational training style; strong organizational, planning, project management, problem resolution, communication, facilitation, and influencing skills.

Bilingual in Mandarin and English (role title indicates Mandarin); strong ability to deliver training in a bilingual context.

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Experience Mandarin • Petaling Jaya, Selangor, Malaysia