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Customer Experience Executive

BlacksireKuala Lumpur, MY

30+ days ago

Job description

Responds to live chats professionally and answer customers' enquiries. -Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience. -Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. -Support any other ad hoc or administrative duties as assigned related to customer service from time to time. -Ensure customer satisfaction and provide professional customer support. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-blacksire-job-customer-experience-executive]

Minimum of 1-year experience in any customer service industry. -Able to work in fast paced environment, independent, customer focused, result oriented and disciplined. -Ability to multi-task, prioritize, and manage time effectively. -Creative thinking and problem-solving skill. -Agree to sign a confidentiality agreement to protect customer and company benefits. -Able to work on 24 / 7 rotating shifts, during weekends and public holidays. -Ability to read and write in English, Bahasa Melayu and Mandarin.

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Customer Experience Executive • Kuala Lumpur, MY