Talent.com
This job offer is not available in your country.
Process Excellence Specialist (Logistics)

Process Excellence Specialist (Logistics)

Monroe Consulting GroupSelangor
1 day ago
Job description

Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a global leading player in the logistics and supply chain industry. Our distinguished client is looking for an experienced Process Excellence Specialist to drive process efficiency and lead optimization and transformation initiatives within the 4PL Control Tower.

Job Responsibilities :

Process Optimization

  • Monitor and evaluate operational process effectiveness.
  • Identify and document process deviations from internal standards or customer SOPs.
  • Promote standardization by capturing and rolling out best practices across Control Towers.
  • Implement corrective actions in coordination with Ops, Contract Management, and Quality teams.
  • Oversee the Change Management process for all internal and customer-related changes.
  • Align with leadership to ensure consistency across Control Tower locations and customer setups.

Continuous Improvement

  • Identify and drive process and system improvements using Lean tools (e.g., Kaizen, 5 Whys).
  • Recommend automation or outsourcing solutions to enhance efficiency.
  • Lead implementation of improvement initiatives, monitor budgets, ROI, and sustainability.
  • Foster a culture of continuous improvement across regional operations and all staff levels.

    • Governance & Documentation

  • Ensure SOPs, work instructions, and process flows comply with internal standards and industry regulations.
  • Manage regular reviews and updates of process documentation to support training and compliance.

    • Performance Analytics & Operational Excellence

  • Guide teams in tracking, analyzing, and resolving operational incidents and non-conformities.
  • Support root cause analysis and drive preventive actions.
  • Assist in preparing operational insights for customer review meetings.
  • Lead improvement planning for recurring process issues in collaboration with internal teams, customers, and suppliers.

    • Cross-Functional Collaboration

  • Work closely with internal stakeholders including Ops, Quality, Customer Service, and Tech for seamless process execution.
  • Occasional customer interaction to support performance reviews or service enhancements.

    • Additional tasks

  • Coordinate with subsidiaries and global best practice teams.
  • Uphold the company's Neutrality and Quality policies.
  • Support or lead CSR initiatives.
  • Fulfill ad-hoc tasks assigned by management.

    • Requirements :

  • Bachelor's Degree / Master's in Industrial Engineering, Logistics, Supply Chain, or equivalent.
  • Lean Six Sigma Green Belt or higher certification preferred.
  • 5+ years in process improvement, business transformation, or operational excellence in logistics / 4PL / 3PL.
  • Solid background in control tower models, process improvements, and change management.
  • Proficient in project tools such as Visio, data analytics (Excel, Power BI, Tableau) and other methodologies (Agile, PMP).
  • Experience with global, multi-client logistics setups.
  • Fluent in English & Bahasa Malaysia.
    • Create a job alert for this search

    Logistic Specialist • Selangor