Service Manager - Material Handling Equipment

About Our Client

My client is a prominent MHE company with strong presence around the globe. They are seeking for a competent candidate to lead their high performing service team.

Job Description

• Manage, mentor, and develop a team of skilled field service technicians to ensure optimal performance and customer satisfaction.
• Oversee service operations, including scheduling, resource allocation, and timely completion of maintenance and repair tasks.
• Build and maintain strong relationships with clients, addressing their needs promptly and ensuring a high standard of service delivery.
• Track and analyze key performance metrics to drive continuous improvement in service quality, efficiency, and profitability.
• Support technicians with troubleshooting and problem-solving for complex issues, ensuring swift resolution.
• Ensure adherence to health and safety regulations and company policies across all service activities.

The Successful Applicant

• Proven experience in a leadership role within the material handling, industrial equipment, or a related field.
• Strong technical knowledge of material handling equipment (e.g., forklifts, conveyor systems, or automated storage systems).
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and adapt to a fast-paced environment.
• Proficiency in using service management software and tools.
• Degree or diploma in mechanical, electrical, or industrial engineering is preferred.

What's on Offer

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A collaborative and supportive work environment.
• The chance to work with cutting-edge material handling technology.

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