Talent.com
This job offer is not available in your country.
Admin Executive (Mandarin Speaker)

Admin Executive (Mandarin Speaker)

Geon Asia Systems Sdn. Bhd.Seri Kembangan, Selangor, Malaysia
16 days ago
Job description

Requirements

  • Minimum SPM or relevant professional certifications. Prior experience in Sales Administration or After Sales Support is an advantage.
  • Proficient in Microsoft Office applications.
  • Self-motivated, independent, and able to work with minimal supervision.
  • Excellent communication skills in both English and Bahasa Malaysia (verbal and written).
  • Strong multitasking, organisational, and time management abilities.
  • A team player with strong interpersonal skills and adaptability in a fast-paced environment.

Responsibilities

  • Provide technical support for internal office matters, customer careline, and hotline inquiries.
  • Coordinate with the After Sales Team to resolve customer issues promptly.
  • Assist customers and internal employees remotely, ensuring timely and professional service and technical issue resolution.
  • Identify and address customer issues, support after-sales activities, analyze product defect trends, and monitor key escalations.
  • Liaise with suppliers and brand principals for technical support, after-sales matters, and warranty claims.
  • Raise and manage internal support tickets; provide IT-related assistance and monitor after-sales case status.
  • Maintain accurate documentation of system configurations, changes, and standard procedures for compliance and efficient troubleshooting.
  • Assist with the renewal of maintenance, SLA, and other agreements by company SOPs.
  • Provide administrative support to the technical team, including calendar management, meeting scheduling, and POC / demo coordination.
  • Track and update clients' maintenance reports regularly and support ad-hoc projects assigned by superiors.

    • Benefits

  • Competitive performance bonus / incentive
  • Fast fast-growing company with great career advancement
  • Young and passionate workforce

    • Skills

    Fluent in Mandarin Communication skills Administrative skills Customer Support

    Important Information

    Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

    Learn More Save

    Create a job alert for this search

    Admin Executive Mandarin Speaker • Seri Kembangan, Selangor, Malaysia