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Admin Executive (Mandarin Speaker)

Admin Executive (Mandarin Speaker)

Geon Asia Systems Sdn. Bhd.Seri Kembangan, Selangor, Malaysia
17 days ago
Job description

Requirements

  • Minimum SPM or relevant professional certifications. Prior experience in Sales Administration or After Sales Support is an advantage.
  • Proficient in Microsoft Office applications.
  • Self-motivated, independent, and able to work with minimal supervision.
  • Excellent communication skills in both English and Bahasa Malaysia (verbal and written).
  • Strong multitasking, organisational, and time management abilities.
  • A team player with strong interpersonal skills and adaptability in a fast-paced environment.

Responsibilities

  • Provide technical support for internal office matters, customer careline, and hotline inquiries.
  • Coordinate with the After Sales Team to resolve customer issues promptly.
  • Assist customers and internal employees remotely, ensuring timely and professional service and technical issue resolution.
  • Identify and address customer issues, support after-sales activities, analyze product defect trends, and monitor key escalations.
  • Liaise with suppliers and brand principals for technical support, after-sales matters, and warranty claims.
  • Raise and manage internal support tickets; provide IT-related assistance and monitor after-sales case status.
  • Maintain accurate documentation of system configurations, changes, and standard procedures for compliance and efficient troubleshooting.
  • Assist with the renewal of maintenance, SLA, and other agreements by company SOPs.
  • Provide administrative support to the technical team, including calendar management, meeting scheduling, and POC / demo coordination.
  • Track and update clients' maintenance reports regularly and support ad-hoc projects assigned by superiors.

    • Benefits

  • Competitive performance bonus / incentive
  • Fast fast-growing company with great career advancement
  • Young and passionate workforce

    • Skills

    Fluent in Mandarin Communication skills Administrative skills Customer Support

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    Admin Executive Mandarin Speaker • Seri Kembangan, Selangor, Malaysia