Customer Service Specialist
BIGOKuala Lumpur, Kuala Lumpur, Malaysia21 hours ago
Job descriptionBachelor’s degree, based in Kuala Lumpur, fluent in English and Chinese / Malay. Strong customer‑service orientation – empathetic, patient and professional in user communication. 1–2 years of experience in customer service, user operations or community management preferred. Excellent communication and coordination skills; able to manage multitasking and handle large volumes of user inquiries efficiently. Strong execution, responsibility and attention to detail; able to perform well under pressure. Entry level Full‑time Customer Service Industries : Software Development and Internet Marketplace Platforms
BIGO WP, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Customer Service Specialist
International, online media & community platform BIGO Live is seeking a Customer Service Specialist to support our users in Malaysia.
Main Responsibilities
- Act as the bridge between users and the platform – understand user feedback, needs and expectations and translate them into actionable service improvements.
- Manage daily user communication channels, including WhatsApp backend, SVIP group chats and SVIP privilege redemptions, ensuring premium users receive prompt and high‑quality support.
- Support user communication and issue resolution during events, monitor real‑time feedback and ensure smooth execution.
- Collect and analyse user feedback and inquiries regularly to identify improvement opportunities and enhance user satisfaction.
Job Requirements
Seniority Level
Employment Type
Job Function
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia