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Customer Success Manager

2XKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

2X Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Customer Success Manager

2X Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Why work with us?

We are a world-class, diverse team of marketing strategists, developers, analysts, designers, and writers who work together to get things done the smart way.

We value personal and professional growth; thus, we only hire people who are passionate in what they do. We support their growth by creating a work environment that encourages collaboration and mutual respect. We work with integrity, have a lot of FUN, and are staunch believers in work-life balance. Our collaborative nature enables us to quickly share the best practices among our teams and recommend new ideas to our clients that are ready to implement.

And we’re all about that growth. Our revenue, employees, and client base are expanding rapidly – doubling every 4-6 months. Our clients are industry leaders and multimillion-dollar companies who have trusted 2X to deliver tens of millions in pipeline and thousands of qualified leads.

What we offer

Fun and flexible working culture.
Training and mentorship.
Learning experience and growth opportunity.

Responsibilities

Coordinate onboarding delivery, including implementation of 6sense use cases from inception to launch

Act as the primary point of contact for customers regarding project plan, progress, and risks

Understand customer’s end-to-end workflow and translate them into business and technical requirements

Identify the strategic impact of use cases on the customer’s business and help prioritize them to meet business objectives, to generate positive ROI

Partner with internal 6sense teams to proactively resolve issues and ensure on-time delivery across programs

Assist in driving product adoption post-onboarding

Act as a knowledge partner and 6sense expert to strategically guide customers through best practices

Contribute to the development of 6sense best practices, including internal and external training materials and other collaterals

Work closely with the sales team to ensure implementation expectations are set accurately

Requirements

Minimum 3 years of working in Martech or sales-tech industry, or

Minimum 3 years in an enterprise software customer-facing role

Familiar with using Marketing Automation, CRM or related applications is a plus

Experienced working with B2B demand gen, marketing operations, sales operations and analytics teams

Excellent project management and organizational skills

Excellent interpersonal and presenting skills

Ability to manage multiple projects simultaneously, prioritize, and scale

Ability and desire to work in a high-energy and rapidly evolving B2B software startup environment.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting, Information Technology, and Sales

Industries

Marketing Services

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Customer Manager • Kuala Lumpur, Kuala Lumpur, Malaysia