Work Scheduling & Job Allocation : Assign service and repair jobs to technicians based on their skills and current workload. Monitor progress and prioritize urgent or warranty-related jobs.
Quality Control & Workflow Management : Ensure completed work meets Proton’s service standards prior to vehicle delivery. May involve final inspections or test drives. Handle delays or service bottlenecks.
Parts & Inventory Coordination : Collaborate with the Parts Department to guarantee timely availability of parts and prevent delays.
Customer Service & Communication : Support Service Advisors by updating customers on job status and delivery times. Maintain accurate service reports.
Safety & Compliance : Ensure compliance with safety protocols and Proton service guidelines. Keep the workshop clean and well-organized.