Business Intelligence Analyst
Simplepay Gateway Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia9 hours ago
Job description2–5 years of experience in Business Intelligence, Data Analytics, or Commercial Analytics. Degree in Business, Economics, Data Analytics, Marketing or a related field. Strong analytical skills and experience working with large datasets. Proficient in Excel and one or more BI tools (Metabase, Power BI, Looker Studio, Tableau or equivalent). Hands on experience building tools and processes for market and competitor research. Able to turn complex data into simple, compelling insights for stakeholders. Organized, proactive, and thrives in a fast-paced fintech environment. Familiarity with SQL or data querying is advantageous. How fintech and payment businesses measure and grow performance. How to translate raw data into business insights that drive real results. How to manage and present performance dashboards to leadership teams. How data informs product, marketing, and acquisition strategies. Stakeholder management and data storytelling skills in a dynamic fintech setting. Managing core performance dashboards and metrics for internal teams. Owning analysis and insights that drive merchant growth and retention strategies. Independently conducting post-mortem analyses on campaigns or merchant performance, and presenting improvement recommendations to senior stakeholders. Supporting monthly business reviews with accurate and timely data. Becoming the go-to data partner for internal teams. Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a business intelligence (BI) analyst?
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senangPay — A DOKU Company is Malaysia’s next-gen payment gateway powering thousands of online merchants to accept payments easily via FPX, cards, e-wallets, and BNPL. From small Instagram sellers to fast-growing eCommerce brands, we help businesses get paid — faster, safer, and smarter.
Our Business Intelligence (BI) team is the brain behind every smart decision at senangPay. We turn data into stories that reveal merchant trends, uncover growth opportunities, and guide product innovation.
Role : Business Intelligence Analyst
As a Business Intelligence Analyst, you’ll be the one making our numbers speak. From dashboards to deep-dive analyses, you’ll transform raw data into insights that drive merchant growth and smarter decisions across the business.
Think of it as part detective, part storyteller, and part growth partner — helping senangPay figure out where the real opportunities lie.
What You’ll Be Doing
- Tell stories with data : Build dashboards and reports that make our numbers speak — turning complex metrics into insights everyone can act on.
- Power our business reviews : Create performance decks and internal intelligence tools that help management teams make smarter, faster decisions.
- Find what fuels growth : Deep-dive into merchant and transaction data to uncover trends, gaps, and new opportunities.
- Make data work smarter : Streamline reporting, automate processes, and improve how we collect and use data across teams.
- Partner across teams : Collaborate with senior stakeholders to align metrics, share insights, and turn data into real business impact.
Who We’re Looking For
What You’ll Learn
What Success Looks Like
By Month 6, you’ll be :
Hybrid work flexibility (WFH + office).
Monthly fintech learning sessions and coffee chats.
Mentorship from BI and senior stakeholders
A growth-driven, open, and fun culture.
Snacks, strong memes & startup vibes guaranteed.
Application Questions
Your application will include the following questions :
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Analyst Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia
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