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Senior / Engineer, IT User Support

Senior / Engineer, IT User Support

ULTRA CLEAN TECHNOLOGY (MALAYSIA) SDN. BHD.Batu Kawan, Penang, Malaysia
1 day ago
Job description

Ultra Clean Technology (UCT) is a fast‑growing developer of gas delivery systems for semiconductor manufacturing. The company is setting up a new facility in Penang, Malaysia, and is looking for a Senior / Engineer, IT User Support to lead and manage the IT support team.

Position Overview

Senior / Engineer, IT User Support – Malaysia

Key Responsibilities

  • Supervise IT support team, oversee daily activities, and ensure high‑quality service delivery.
  • Provide mentorship, coaching, training and performance feedback to team members.
  • Assign tasks, manage priorities and balance workload across the team.
  • Act as escalation point for complex technical issues and ensure timely resolution.
  • Track and report support metrics, ticket resolution times, and team performance.
  • Provide technical support for hardware, software, networks and other IT systems to local and global users.
  • Diagnose and resolve technical problems using diagnostic tools and troubleshooting methodologies.
  • Install, configure, and maintain computer hardware components (desktops, laptops, printers, peripherals).
  • Install, configure, and update operating systems, applications, and drivers.
  • Create, modify and deactivate user accounts across systems and applications.
  • Assist in configuration and maintenance of LAN / WAN and other network infrastructure.
  • Manage door‑access, CCTV and employee clock‑in systems.
  • Assist with vendor management and procurement of hardware, software and services.
  • Document IT systems, procedures, and configurations; share knowledge with team and end‑users.
  • Conduct training sessions on IT best practices and tools.
  • Implement continuous improvement initiatives to enhance efficiency and effectiveness.
  • Manage incident tickets, ensuring timely communication with stakeholders.
  • Ensure compliance with IT security, data privacy and service delivery standards.
  • Provide excellent customer service with strong communication and empathy skills.

Required Experience and Education

  • Bachelor’s degree in Computer Science, Information Technology or related field.
  • 4–5 years of IT support experience, with at least 1–2 years in a supervisory or team‑lead role.
  • Experience in manufacturing or clean‑room environments is preferred.
  • ITIL Foundation, CompTIA A+ / Network+, Microsoft certifications (M365, Windows) or equivalent preferred.

    • Skills & Attributes

  • Strong leadership and team coordination.
  • Excellent troubleshooting and problem‑solving abilities.
  • Proficiency in Microsoft Office 365, Windows 10 / 11, Server OS.
  • Experience with desktop / laptop hardware and networked devices.
  • Familiarity with Active Directory, LANs, VOIP, NAS / SAN, and print servers.
  • Good documentation and organizational skills.
  • Ability to work independently and manage multiple priorities.
  • Customer‑focused with a positive, professional attitude.
  • Ability to handle high‑pressure situations and demanding expectations.
  • Strong stress‑management and emotional resilience.
  • Willingness to respond to critical IT issues and emergencies outside normal hours.
  • Physical ability to walk extensively and carry IT equipment.

    • EEO Statement

    Ultra Clean Technology is proud to be an equal‑opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity, gender expression, marital status, or any other characteristic protected under applicable laws and regulations.

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    It Support • Batu Kawan, Penang, Malaysia