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CUSTOMER CARE REPRESENTATIVE

CUSTOMER CARE REPRESENTATIVE

SGSSenai, Johor, Malaysia
8 days ago
Job description

Job Description

  • Interact with customer via inbound telephone calls to provide information and assistance.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Process transactions and reply to inquiries about products and services.
  • Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
  • Adherence to SGS Health & Safety (HS) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HS requirements.
  • Perform any other responsibilities as assigned by your reporting manager and / or Senior Management.

Qualifications

  • Minimum educations of SPM, Diploma or others.
  • Minimum 1-2 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
  • Good interpersonal skill and with good track record in the company.
  • Additional Information

  • Able to work independently with minimum supervision.
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