Head, Commercial Banking Business Centre

Primary Objective

Provide leadership and management to the centre sales team to deliver the annual sales and growth targets

Responsible for SME / SMI and middle market commercial loans growth and credit quality

Drive customer acquisition, satisfaction and retention

Grow market share and share of customers’ wallet

Key Responsibilities

Develop, implement and manage the centre sales plan to achieve the CBBC’s target

Build up market share of commercial loans in respective regions

Responsible for deposits growth

Review weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met

Maintain awareness of competitor activity and industry best practices

Proactively monitor credit quality through early recognition of signs of deterioration and implement appropriate strategies to contain, maintain, reduce or exit relationship

Develop and maintain a network of business contacts

Cross sell other Bank’s products

Train and develop Account Relationship Managers to enhance job knowledge and thus increase portfolio of quality loans

Empowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.

Ensure there is clear customer focus across the area to produce high standard of customer service in line with the quality and standards set by the Bank

Resolve customers’ complaints and attend to requests in a timely manner

Ensure that there are no adverse reports from the audit findings of the centre.

Ensure compliance to the policies and procedures set by the Bank.

Ensure timely review of credits with view to continue / increase exposure

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