Analyst, FAM

KEY RESPONSIBILITIES

• Off-site Storage Administration – Main Function
• Administration of lodgement, retrieval, and archive
• Timely review of the register and ensure record is updated
• Requisition and supply of consumables
• Receptionist - Function Support
• Managing incoming and outgoing calls via Operators, transferring calls to the correct recipients, taking messages and forwarding to the correct recipients whenever required.
• Reports and trouble-shooting efficiency and / or technical issues and solutions related to the telephone / fax lines and / or Video Conferencing systems.
• Managing customer enquiries and / or redirecting to the correct staff in-charge, and monitoring resolutions and settlement of cases.
• Timely update and administer the directory of phone extension and staff seating plan.
• Ensure cleanliness of the meeting rooms, replenishment of stationery, re-arrange of the meeting chairs and ensure all equipment is properly switch off after used.
• Report to Facility of any defect in the meeting rooms and follows through of all the repairs and rectification works.
• Important Blank Form – Function Support
• Administration of lodgement, retrieval and archive
• Timely review of the register and ensure record is updated
• Requisition and supply of consumables
• Ensure the important blank form is bundled as per bank’s standard
• Expatriate Accommodation, Car Rental and Administration Support – Function Support
• Administration on New and Renewal of expatriate accommodation and car rental
• Process monthly payment for expatriate accommodation and car rental
• Fax / Email Forwarding Administration – Function Support
• Process accurately forwarding incoming faxes and emails to the correct recipient.
• Prepare transaction report related to fax & email forwarding.
• Corporate Insurance Management – Function Support
• Administration on renewal of corporate insurance
• Timely review of the master insurance list and ensure record is updated
• Office Pantry Administration – Function Support
• Monitor and replenish pantry inventory with sufficient supplies
• Invoice payment processing for outsourced service provider
• Assist to accompany technician during their scheduled service for water dispensers
• Secured Destruction Administration – Function Support
• Administration of secured destruction to outsourced service provider
• Monthly payment processing for outsourced service provider
• On a request basis, place order for secure tags
• Monitor outsourced service provider performance according to the SLA
• Handles the booking of air ticket, VISA arrangement and hotel booking for staff that is travelling on business trips. – Function Support
• Agreement Lodgement at Document Important Control System upon received from staffs – Function Support
• Generate monthly Document Inventory Listing and Audit Trail Report for Important Documents – Function Support
• Check on expiry and inform document owner where applicable
• Timely process vendor payment and submit to Account Payable unit for processing
• Maintain confidentiality of Bank and customer information
• Ensure compliance to Bank’s compliance program and to report any unusual or suspicious transactions. Ensure all record-keeping and operating practices conform to established rules and procedures.
• Any other ad-hoc tasks as assigned by the Head of Department and / or superiors as and when required and deemed fit.
• To relief or cover duties of staff members in the department in his / her absence.
• To support Bank activities interrupted by emergency / visit
• Ensure timely escalation to Supervisor / Management in case if any issues

AUTHORITY

POSITION SPECIFICATIONS

Academic Qualification (Degree / Diploma etc.) / Professional Qualification / Certification

Working Experience (Years / Type)

Special Skills Required